Cancellation and Refund Policy

Last updated: April 7, 2026

1. BookSlate Subscription Cancellation

How to Cancel

You can cancel your BookSlate subscription at any time from your Dashboard under Settings. Cancellation takes effect at the end of your current billing period — you will continue to have access until then.

Refund Policy for Subscriptions

  • Monthly Plans: No refunds for partial months. You retain access until the end of the billing period.
  • Annual Plans: If you cancel within the first 14 days of an annual subscription, you are eligible for a full refund. After 14 days, no refunds are issued, but you retain access for the remainder of the year.
  • Free Trial: If you cancel during the free trial period, you will not be charged.

Account Deletion

After cancellation, you can request account deletion from Settings. All your data, including business information, customer records, and booking history, will be permanently deleted within 30 days.

2. Booking Cancellations (For End Customers)

Cancellation policies for individual bookings are set by each business using the BookSlate platform. BookSlate does not control or manage these policies.

General Guidelines

  • Each business sets its own cancellation window (e.g., 24 hours before the appointment).
  • Customers can cancel or reschedule via the confirmation email link, through WhatsApp, or by contacting the business directly.
  • Refunds for cancelled bookings are processed by the business, not by BookSlate.

Deposit and Prepaid Bookings

  • If a business requires a deposit or prepayment, the refund of that amount is governed by the business's own policy.
  • BookSlate facilitates the payment processing but does not hold or manage refund decisions.

3. Refund Processing

  • Subscription refunds (where applicable) are processed within 5-7 business days.
  • Refunds are credited to the original payment method.
  • Razorpay and Stripe processing times may vary.

4. Exceptions

We may offer refunds outside of the above policies at our discretion in cases of:

  • Service outage or technical failure that prevented you from using the Platform.
  • Billing errors or duplicate charges.
  • Other exceptional circumstances reviewed on a case-by-case basis.

5. How to Request a Refund

To request a refund, contact us with your account details and reason for the request:

We aim to respond to all refund requests within 2 business days.